To all of our valued customers –
At LBJ Independent Honda/Acura Specialists we recognize how much our Loaner Vehicle Program has come to mean to many of our customers – to be able to leave your Honda or Acura with us and still have a vehicle to enable you get to work.
When renewing our shop insurance policies for 2016 to 2017, we were informed by our agent that our insurer would no longer cover our loaner vehicles due to what they consider excessive liability exposure. We have found that this is actually common in the industry. This has resulted in being assigned to the high risk pool, causing the cost to insure our loaners to be catapulted into the stratosphere.
We have decided to continue our Loaner Vehicle Program, though the new costs imposed by our insurer have resulted in our having to make the following changes:
A) We will only have one Loaner Vehicle to offer, our 1999 Honda Accord.
B) There will be a $25.00* per day charge for use of this Loaner Vehicle.
C) Customers will no longer be required to refuel vehicle before returning.
* Details of reschedule due to parts availability, insufficient time availability or large repairs requiring several days will be evaluated on a per case basis.
We very much appreciate the patronage of all our customers.
Barry, Dan, Danny and Rick.